- Eligibility for Return/Exchange Returns/exchanges are accepted only in case of damaged, defective, or wrong items received. You must raise a request within the same day of delivery.
To be eligible, you must provide: An unboxing video from the start of opening the package, without any cuts or edits. Clear images of the defective/wrong product.
Non-Returnable Items We do not accept returns for: Change of mind, design preference, or size/color issues. Products damaged due to mishandling, exposure to water/chemicals/perfume, or improper storage. Items purchased during sale/discount offers (unless damaged on arrival).
Process for Return/Exchange Contact us at [trivva.in@gmail.com/7306211911] within the eligible time frame. Share your order details along with unboxing video/images. Once approved, you may be asked to ship the product back to us in original packaging. After inspection, we will process either: A replacement/exchange (if available), or A store credit/refund (as per your choice)
Refund Policy Refunds will be processed only after the returned product passes quality checks. Refunds will be issued to the original payment method within 72hours of approval. Shipping and COD charges (if any) are non-refundable.
Cancellation Policy Orders once placed cannot be canceled after 24hrs of confirmation. If cancellation is requested before the alloted time, we may issue store credit/refund (after deducting payment gateway charges).
Contact Us
For any issues related to returns or refunds, please reach out to us at: 📧 Email: trivva.in@gmail.com 📞 Phone/WhatsApp: 7306211911